At Urban Angles we regard customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Urban Angles users, and conforms to Internet privacy standards. We take your privacy very seriously and will not use any personal information for any purpose not specified. We respect your privacy and as a result any information provided to us will remain strictly private for its intended use only. Information will not be sold to a third party. This privacy statement discloses the privacy practices for urbanangles.com (the website) – and outlines the information that we gather, how we use it and how to correct or change it. If you have questions or concerns regarding this statement, you should first contact +61 3 9827 0999

Collection of Information

In order to use the Urban Angles online payment service, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.Any information collected by Urban Angles is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website or online payment service.

Use of Collected Information

Any details collected from Urban Angles customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development. In some cases we will use your personal information such as previous purchase history in order to deliver better and more relevant marketing information to an individual, however this information will never divulge to a third party. At no time will urbanangles.com disclose your personal information without your prior consent, except to comply with applicable laws or valid legal processes.

Storage of Collected Information

urbanangles.com is committed to making sure your shopping experience is safe and secure. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of our online payment service, you can get in touch via our contact page.

Access to Collected Information

If your Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by contacting us.

Orders

If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Urban Angles uses Personally Identifiable Information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you wish not to receive such correspondence, you may request to be removed from any mailing lists by contacting us.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

We may use the aggregated information to analyse trends and improve the functionality of the website, as well as improve our products and services. This aggregated data may also be shared with third party companies who assist urbanangles.com in delivering our website and other services however; this information is not displayed on an individual level. These third parties are prohibited from using your Personally Identifiable Information for any other purpose. Urban Angles does not share any information with third parties for any unknown or unrelated uses.

Links

Links on the urbanangles.com site to external entities are not covered within this policy.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Urban Angles Security Policy

Urban Angles uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of International merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by Urban Angles or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.

• Stripe is an authorised third party processor.

• Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Urban Angles.

For more information about Stripe and online credit card payments, please visit stripe.com/au/privacy

Privacy Act

Urban Angles actively seeks to comply with Australia’s privacy law. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy. For more information about the National Privacy Principles, see the Federal Privacy Commissioner’s website: http://www.privacy.gov.au

Anti-Spam

Unsolicited Commercial Email (UCE) is a violation of Urban Angles terms of service. To learn more about Urban Angles anti-spam policies and how to ensure your business is following industry best business practices, please see below.

What is Spam?

Spam is unsolicited email also known as UCE (Unsolicited Commercial Email). By sending email to only to those who have requested to receive it, you are following accepted permission-based email guidelines.

Urban Angles has a no tolerance spam policy. Urban Angles customer support actively monitors large import lists and emails going to a large number of contacts. Any customer found to be using Urban Angles for spam will be immediately cut-off from use of the product. If you know of or suspect any violators, please contacting us immediately.

Cookies

This website uses the following cookies:

Google Analytics: This cookie allows us to see information on user website activities, including, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy.

Google Adwords: Using Google Adwords code we are able to see which pages helped lead to contact form submissions.

DoubleClick: We use re-marketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future.